Sports / Casino
culb999 collects and uses your information only to operate your wallet, process transactions through bKash and Bank Transfer, and keep your account secure. This policy explains what we collect, why we collect it, and the choices available to you — access depends on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — your name, contact information, and the payment method you choose, such as bKash or Bank Transfer. We also collect transactional records tied to your account wallet: deposit entries, withdrawal requests, and session activity needed to verify your identity and process your funds correctly. Device and browser data is collected automatically to maintain session security and detect unusual access patterns. We do not sell your personal information to third parties. Data shared with payment processors like bKash or Bank Transfer is limited to what those services require to complete your transaction — we do not pass additional profile data beyond what the transfer demands. Retention periods follow the requirements of applicable law in the regions where this service is available. If you close your account, we retain records only as long as legally required, after which they are deleted from active systems. This policy applies to all interactions with culb999 through our website and mobile browser access. Availability of this service depends on your local law and eligible regions.
Deposit and withdrawal records linked to your bKash wallet are retained for the period required by applicable law. Only the data needed to complete the transfer is shared with the payment processor.
Bank Transfer entries in your account wallet are logged and held securely. These records are accessible to you through your signed-in account history and are not shared beyond what the transfer requires.
When you access your account through a mobile browser, session and device data is collected to verify your identity and protect against unauthorised access. This data is not used for advertising.
Every credit and debit in your account wallet is recorded. You can review this history in your signed-in account area at any time. Records are held for the legally required retention period.
This policy covers data we collect and process directly through culb999. It does not extend to third-party services you reach from our platform, and it does not govern data held by payment processors operating under their own terms. Understanding the boundary helps you know where to direct questions about your information.
Data collected when you log in, update your profile, or change your account settings falls fully within this policy. We control how that data is stored and who can access it.
Payment data processed through bKash or Bank Transfer is subject to both this policy and the terms of those payment services. We share only what is needed to complete your transaction.
Browsing behaviour on our platform — which game categories you open, how long you spend in the lobby — is collected by us and covered here. It is used only for session management and service improvement.
Links or integrations that take you outside culb999 are not covered by this policy. Those services operate under their own privacy terms, which we encourage you to review before sharing any information with them.
You have the right to see the personal information we hold about you, correct anything that is inaccurate, and ask questions about how your data is used. Most of these actions start inside your signed-in account. Your transaction history, registered contact details, and payment method records are visible in the account settings area — check the fields shown there and follow the update instructions to correct any detail. For data that cannot be changed through the account interface, or if you want to request deletion of records beyond what the account panel allows, reach our support team through the contact routes listed on this page. We aim to respond to data requests within the timeframe required by applicable law. Availability of these rights may depend on your local law and the eligible regions in which this service operates. If you believe your data has been handled incorrectly, you can raise a formal question through our published support route and we will investigate.
Open the account settings page after signing in. Your registered name, contact details, and linked payment methods are displayed there. Transaction history is available in the wallet section of the same area.
Fields such as your contact number or email address can be updated directly in account settings. Follow the verification step shown on screen to confirm the change before it is saved.
If you want to know exactly what data we hold, or if you believe a record is incorrect and cannot fix it through the account panel, contact our support team using the routes listed in the support section below.
You may request deletion of your personal data by contacting support. We will process the request subject to any legal retention obligations that apply in your region.
If you have a question about this privacy policy, want to exercise a data right, or need to report a concern about how your information has been handled, use the contact routes below. We do not publish response time commitments here — check the support page for current availability details.
Open the chat widget from any page on culb999 to reach our support team directly. Use this route for account-specific data questions that need a quick response.
Send your privacy question or data request to the support email address listed on our contact page. Include your registered account details so we can locate your records.
The help section inside your signed-in account covers common data and privacy questions. Start there for self-service answers before contacting the team directly.
We apply access controls, encrypted connections, and session verification to protect the data held in your account. Our approach to data handling is shaped by the legal requirements of the regions where this service is available, and we review our practices when those requirements change.
We use cookies to keep your session active and to remember your account preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how the account area functions.
Access to your account data is protected by your login credentials and session verification. We do not share your account credentials with third parties. If you suspect unauthorised access, change your password immediately and contact support.
We keep your data for as long as your account is active and for the period required by applicable law after closure. Records tied to bKash or Bank Transfer transactions are retained according to financial record-keeping requirements.
When this policy changes, we publish the updated version on this page. Continued use of your account after a policy update means you have seen the revised terms. Contact support if you have questions about any change.
Common questions about how culb999 handles your personal data, your rights, and how to contact us.
We collect the details you enter during registration — name, contact information, and your chosen payment method. Once your account is active, we also log transaction records, session data, and device information needed to keep your account secure and process payments through bKash or Bank Transfer.
We share data only where necessary to operate the service. Payment processors like bKash and Bank Transfer receive only the information required to complete your transaction. We do not sell your personal data or share it for advertising purposes.
Sign in to your account and open the account settings area. Your registered details, linked payment methods, and transaction history are displayed there. For records not visible in the account panel, contact our support team through live chat or email.
Yes. Contact our support team with a deletion request. We will process it subject to any legal retention obligations that apply in your region. Some transaction records may need to be kept for the period required by applicable law before they can be removed.
Cookies keep your session active and remember your account preferences. You can manage or block cookies through your browser settings. Blocking certain cookies may affect how the account area and wallet functions work during your session.
This policy applies to all account holders who use culb999 through our website or mobile browser. Access to the service and the rights available to you depend on your local law and eligible regions. If you have a question specific to your situation, contact our support team.